Strategic guidance for growing businesses.
More clarity – More confidence – More capacity
I’m Mikki Harris, a Strategic Growth Partner and Fractional COO working with founders of growing, service-based businesses.
I help business owners take a fresh look at how their business operates, make sense of what needs attention and put the right plans, people and systems in place for the next stage of growth.
With over 25 years of business and leadership experience, I bring an independent perspective, practical advice and the confidence that comes from having someone experienced to work through the bigger decisions with.
Growth changes things. And that’s a good thing.
As your business develops, so do the demands on your time, your team and the way things operate.
What worked well when you started might not be quite right for where you are now.
For example, too many decisions still involve you. Your team is growing, but responsibilities aren’t always clear. Or the systems and processes you’ve relied on until now are starting to show their limitations.
You might simply be looking ahead and thinking about what the business needs to support your next stage of growth.
Recognising when it’s time to do things differently is part of running a successful business.
You need someone experienced to help you look at the bigger picture.
Making your business work better.
Every business has its own challenges, priorities and ambitions. My role is to help you identify where improvements will make the greatest difference. From there, we can develop a sensible plan to achieve them.
Business strategy and priorities
When you run a business day to day, finding time to think strategically isn’t easy.
We’ll look at where you are, where you want to go and what needs to happen to get there. From there, we’ll establish clear priorities and a realistic plan to move things forward.
Team structure and accountability
As your team grows, the way people work together needs to develop too.
With that in mind, I’ll help you review roles and responsibilities, improve communication and clarify accountability, so everyone understands what you expect of them and how their work contributes to the business.
Systems and operational improvements
Good systems and processes should make running your business easier, not more complicated.
We’ll review how things currently work, identify where you waste time or effort, and consider how you can improve your operations to make them more efficient, consistent and manageable.
Leadership and decision-making
You can run your business successfully without making every decision yourself.
To help achieve this, we’ll explore how you can best use your time, help your team take greater responsibility and create more space to focus on leading and developing your business.
A little about me.
I’m a business owner and experienced operational leader. My career began in 1999, and I’ve worked with businesses ranging from small independent companies to larger corporate organisations.
My background in operations, management, projects, training and business support, has given me a broad understanding of how businesses work, how teams develop and what makes the difference between a business that’s simply busy and one that’s working well.
In 2013, I founded MOMENTUM Business Support after recognising that smaller businesses often needed access to experienced, professional support without the resources or requirement to employ someone in every specialist role.
Building and running my own business has taught me plenty too.
In particular, I understand the responsibility that comes with being a business owner, from looking after clients and managing people to making decisions that affect the future of the business.
That experience, combined with years spent working alongside other business owners, has shaped how I approach my work today.
I like understanding how things fit together, getting to the root of an issue and finding solutions that genuinely make a difference.
I’m practical, straightforward and commercially minded. I’ll share my experience, offer a different perspective when it’s useful and challenge your thinking when I believe there’s a better way.
Above all, I focus on what works for your business, rather than what looks good on paper.
More about Mikki
Strategic support, without the need for a full-time COO.
There comes a stage in many growing businesses when having experienced operational leadership would make a real difference, but employing a full-time Chief Operating Officer isn’t necessary or practical.
That’s where a fractional approach can work well.
A Fractional COO provides senior operational expertise on a part-time basis, helping a business improve how it operates and plan for growth.
I work directly with you as the founder, taking a collaborative and hands-on approach.
Through an ongoing Strategic Growth Partnership, we’ll review your business, agree priorities and develop practical plans to strengthen the way things work.
I’ll provide strategic guidance, an independent perspective and regular opportunities to discuss decisions, review progress and address challenges.
In turn, you and your team will take responsibility for implementing the changes, with my support and guidance throughout.
Our work may also include attending board or leadership meetings where an experienced operational perspective would be valuable.
Typically, partnerships begin with a six-month commitment, giving us time to understand your business properly, establish priorities and see meaningful progress.
Explore the Strategic Growth Partnership
Ready to think about what’s next?
You may already know exactly what you’d like to improve. Or perhaps your business is doing well and you’re beginning to think more seriously about how to prepare it for further growth.
Either way, a fresh perspective can be useful.
If you’re looking for experienced strategic and operational guidance, I’d love to hear more about your business, your goals and how I can support you in achieving them.